Defined where generative AI belonged in the marketer's workflow, reaching 40% beta adoption.
Turned a read-only autoscaling screen into a control dashboard, cutting customer infrastructure spend 15–30%.
Transformed the user experience of HMC with design thinking, lifting NPS from −21 to 75.
Leading design for AI-powered creative workflows, making advanced technology accessible to millions of designers worldwide.
Reimagined enterprise resource management with scalable design patterns, intelligent scheduling, and cost optimization features.
Design thinking transformation that improved NPS scores through systematic research, earning IBM Impact Award 2021.
